FAQS

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

4. I NEED HELP WITH A LATE ORDER

Orders typically ship within 5 to 8 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

Products that need to be customized, production time is 10-25 days to ship, product details will be announced.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard as well as Paypal.

6. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

7. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

7.Shopping safety guaranteed

We use PAYPAL to collect payment. For details, you can check the official website of PAYPAL to guarantee your shopping funds.

https://www.paypal.com/webapps...

8.What delivery?

We cooperate with DHL, FedEx, EMS shipping companies, you can choose freely when placing orders;

DHL : https://www.dhl.com/

FedEx ：https://www.fedex.com/

EMS：https://www.ems.com.cn/

Logistics Tracking：https://www.uavmodel.com/apps/17TRACK 

9.Refund issue?

Due to the buyer's own reasons, resulting in a refund. This website will not be responsible for the payment of processing fees. Shipping charges are not charged for returned products.

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined.
Under such circumstance, here are 3 solutions for you:
1. If you have a PayPal account, please try to pay by PayPal.
2. Please switch to your other credit/debit cards.
3. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
As following steps:

Step 1. Select PayPal (even if you don't have a PayPal account)

Step 2. Click on "Pay with Debit or Credit Card".

Step 3. Fill in your credit card info and complete your order.

Bank transfer information:

Account Number: 63001185921
Holder Name: Xiamen Gaoteng Trading Co., Ltd.
Support Currency: AUD CAD CHF DKK EUR GBP HKD JPY NOK NZD SEK SGD USD ZAR
Bank Name: JPMorgan Chase Bank N.A. Hong Kong Branch
Bank Location Country: HONG KONG, CHINA
Bank Address: CHATER HOUSE, 8 CONNAUGHT ROAD, CENTRAL, HONG KONG
Account Type: Current
Swift/BIC: CHASHKHH (CHASHKHHXXX，If 11 characters are required)
Routing Number: 007863
Bank Code: 007
Branch Number: 863
Please include the following memo/message to receiver when making a payment: [Buyer Name][Invoice/Contract Number][Product]

Ownership：UAVMODEL CO., LIMITED;ZHANGZHOU YICHENG TECHNOLOGY CO., LTD.;XIAMEN GAOTENG TECHNOLOGY CO., LTD.

Email：Sales@uavmodel.com

Phone: +8613015671328

UAVMODEL

Ownership：UAVMODEL CO., LIMITED;ZHANGZHOU YICHENG TECHNOLOGY CO., LTD.;XIAMEN GAOTENG TECHNOLOGY CO., LTD.

Email：Sales@uavmodel.com

313, No.25, Jingxia Road, Wenpu Industrial Park, Jiaomei Town, Taiwan Investment Zone,

Unit 2502-3, No.1110, Jimei North Road, Software Park, Torch High-tech Zone, Xiamen

 

What we really do?

UAVMODEL is a leading UAV airframe manufacturer. Our UAV platforms are designed to meet the professional needs of various industries, such as industrial inspection, gas and oil, precision agriculture, mapping, public safety, construction, forestry and defense departments.

 

Our Vision

Our company is committed to the research and development of medium and large UAVs and special-purpose UAV technologies that adapt to complex application environments. It is mainly engaged in the research and development, design, production, manufacturing, testing, sales, and service of UAVs and their airborne mission equipment, and provides system solutions to users based on its own technology. Our current business model is the sale of complete machines and accessories, diversified application services, and advanced UAV technology pre-research.

Cooperate with Us!

Professional and friendly helpful customer services .
Free or low or reasonable cost shipping . PayPal, Credit Card And bank transfer payment options . uavmodel is acceptable .
Fast and reliable protective shipping with product declaration

support 24/7

24/7 Live Technical Expertise and Support
Speak with our Engineers for Answers and Advice
Customer Portal for Support Requests and Account Management